Refund policy

Shipping

All orders ship free, no minimum.

Because every GroundedPup product is sourced from vetted specialty suppliers rather than held in a warehouse, orders take a little longer to arrive than big-box shipping. Check the specific product page for its shipping estimate. Once an order ships, you'll get a tracking link by email. Processing (the time between placing an order and it shipping) typically takes 1-2 business days.

Order Cancellations

Orders can be cancelled for a full refund within 2 hours of purchase. After that window, the order is placed with our supplier and can no longer be cancelled or modified.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — full refund or free replacement, your choice. Just email support@groundedpup.com with a photo of the issue within 30 days of delivery. No need to ship anything back; we'll process your refund or send a replacement once we've confirmed the photo.

Exchanges (Wrong Size)

Sizing is the most common reason for a return on gear and apparel, so if your Wrap or Harness doesn't fit, we'll exchange it for the correct size within 30 days of delivery, at no extra cost. Email support@groundedpup.com with your order number and the size you need — no need to ship the original back.

All Other Returns

Because our products ship directly from specialty suppliers rather than a GroundedPup-owned warehouse, we're not able to accept returns for reasons other than defect, damage, or sizing (for example, a change of mind). We'd rather be upfront about this than promise something we can't deliver — if you're unsure about sizing before you order, check the size chart on the product page or email us first at support@groundedpup.com and we'll help you pick.

Refund Processing

Approved refunds are issued to your original payment method and typically post within 5-10 business days.